Experience, working on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes from 5+ years with overall 8years.
Well versed with infrastructure management domain, ITIL practices along with implementation experience of ITSM tools and monitoring tools.
Proficient knowledge of Change, Incident, Problem and Service Catalog Management using ServiceNow.
Ability to understand business requirements and to develop the complete functionality in Service Now.
Have Good Experience in Service now platform implementation, support, development and administration.
Worked closely with managers to analyse and understand business requirements, gathered User, functional and non-functional requirements & translate the requirements.
Familiarized in various aspects of Waterfall, Scrum and Agile Methodologies.
Direct hands-on experience on various IT Services of Service-Now tools like Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services.
Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts.
Done mappings using ServiceNow Service Watch.
Experience in enhancing the Service Now functionality by customized JavaScript code to support the new business needs.
Strong skill set in the ServiceNow Suite Development including SOAP/REST integration.
Strong skillset in Servicenow suite development including SOAP/REST integration. Webservices, Discovery, Workflows.
Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts.
Hands on experience in web development using HTML, CSS, JAVASCRIPT and J-QUERY.
Experience in designing, developing, customizing & administering ITSM suite of applications.
Data modelling and creating ACL for new custom tables. Also, involved creating custom application and modules.
Used servicenow Mobility to develop UI pages and android applications.
Expertise on creation of workflows for Service Catalog items in Service-Now.
Involved in writing Apex classes, Apex triggers, visual force pages, Apex controllers.
Have good exposure with database using SOQL and SOSL queries.
Experience in writing Test classes for governing code coverage.
Proficient in creating Objects, page layouts, formula fields, rollup summary, Fields & relationships, validation rules, work flows and approvals.
Good knowledge with providing security controllers to users by using Roles, Profiles, Permission Sets and OWD Settings.
Worked on Data management, Reports and Dashboards.
Functional knowledge and implementation experience of ITSM and ITOM frameworks.
Experience in using various jQuery UI controls and corresponding Event handlers etc.
Experience in jQuery, jQuery plug-in, AJAX, dynamic HTML, HTML5, JSON, angular.js with Bootstrap and node.js.
Experience with jQuery, jQuery plugins, AJAX, DHTML and JSON.
12 Years Experienced Software QA Engineer with Hands on experience in Manual Testing & Automation Testing and Team Management
Rich experience in Automating Web Application Testing using Selenium WebDriver with Java, Cypress, Playwright, JavaScript, Kataland on Studio for codeless automation testing.
API Testing using Postman, RestAPI, and SOAPUI
Well acquainted with Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC), emerging software disciplines like AGILE software development methodologies.
Good communication & interpersonal skills with proven abilities in resolving complex software issues.
Team handling and task distribution, manual and automation testing mentor.
Build custom test automation frameworks
Working with Cloud technologies and tools
Define testing strategy, metrics and execute perfoperformance-relatedirements
Estimate, plan, and coordinate testing activities within project team
Works with team members in troubleshooting the root cause of a defect and resolves the issue.
Works with test management and test execution tools (such as JIRA, GitLab, TestRail,Test Management).
Overall,10 years of development,consultation,administration and troubleshooting experience
4+ years of experience in functional designing, development, and implementation of IoT ThingWorx applications
6+ years of experience in design, development, and implementation of Adobe ColdFusionweb applications.
Single point-of-contact for engagements such as Bajaj, Cummins, Thermax, Lafarge-Holcim etc. on a pro-active basis
Designing and solutioning ThingWorx application technical architecture, estimations for new Request for Proposal (RFP)
Provides backline support, assists, and shares knowledge with teams that supports similar product, applying best practices for quality service and handling
Mentor, oversee, train senior and junior engineers reach their goals and improve technical capabilities.
Develop and cultivate senior engineers to expand skills, improve team performance and retain skill sets
Manage and initiate projects to meet identified technical need; define scope, identify key resources, and stake holders to execute the action plan to meet critical deadlines
Perform Root Cause Analysis and document lesson learned and opportunities to improve processes before project closure
Collaborate with SMEs, enterprise-level, solution and project-level architects, and system/integration developers
Works with relevant analyst, development teams (onshore & offshore) to ensure coordinated response and resolution to highly escalated and/or visible issues
Good experience working in Onsite-Offshore model and direct interactions with customers
Having Good Experience as ServiceNow Developer, Admin.
Worked on ITSM, HRSD, Integrations and ITOM Moderate Experience.
Worked on different Modules like Incident, Problem, Change Managements, Standard Catering Template, HR Module, Integrations, and Automation on Service Request Catalos.
Worked on Integrations, web services like REST and SOAP and connected with 3" party tools like Zabbix, Cloud flare, clear pass, and oracle.
Developed Service CatLog Requests i.e, cataLog items, record producers and Order Guides.
Worked on Workflows, flow designers, Data sources, Import Sets, Transform maps, Web Sources, REST API Calls, Inbound and Outbound calls, Remote File Imports
Hands on Experience on Client Side scripting such as UI Policies, Client Scripts and Server Side scripting such as script include and business rules, Data Policies, UI Actions.
Worked on Email Notifications and Inbound Email Action
Hands on Experiences on Scheduled jobs, SLA's.
Extensive experience in working with user Management Including Users, Groups, Roles and Access Control Uses (ACL)
Hands on Experiences on creating Tables, fields, and Modules,
Scripting/Customization Knowledge in Service now
Having Experience on PROD Cloning to DEV and TEST environment.
Good knowledge and understanding of ITSM, HRSD,ITIL,HR Services, HR Checklists, HR Templates, HR Criteria, Walk-up, CSM.
Having Extensive working knowledge on JavaScript, HTML/CSS
Complete knowledge of the SDLC and Story life cycle.
Good Knowledge in Creating Portals, Pages and Cloning of Widgets.
Onsite offshore communication and co-ordination
Experience in implementation and testing Service flow solutions
Having good knowledge on integration of Service new with third party tool by using SOAP and REST messages
Flexibility to adapt to changing priorities and meet deadlines as per the schedules and solve client/customer related technical loves
Self-motivated team player with good communication, analytical, problem solving and interpersonal
skills to communicate effectively at all levels of the development process
Ability learn new concepts and capable of working in group as well as independently.
Interacting with functional eveners on day to day basis to understand the business requirements.
Overall 6.7 Years of Technical Experience, 5+ years of experience in ServiceNow expertise in IT implementation frameworks ITSM modules.
Hands on experience in integrations Soap and rest web services and good knowledge on workflows
Experience with various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Configuration Management, Knowledge Management, Reporting, Change Management, Integration with Web Services.
Knowledge on creation and configuration of service catalogs, email notifications, Inbound actions, user interfaces, workflows, data imports and exports, business rules driven user interfaces and attributes, home Pages and reports.
Extensively worked with Business Rules and UI policies UI actions.
Good Knowledge in Object Oriented Programming (OOP) and Object-Oriented Design (OOD).
Good understanding of object-oriented analysis design and application development.
Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.
Managed roles and permissions, group creations, ACL’s (access control lists) and Service Level Agreements (SLM).
Migrated update sets among various Service Now Instances.
Managed scheduled jobs, import sets and transform maps to maintain integration with associated databases.
Integrated Service Now with third party tools/applications using REST API.
Hands on experience adhering with SDLC processes like Waterfall, Agile, Test Driven Development.
Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills
Having Good Experience in IT Industry and have expertise in ServiceNow development and administration.
Having extensive experience in IT Service Management (ITSM), Flow Designer with Integration Hub Applications implementation and Service Portal.
Successfully developed and implemented custom ServiceNow applications to improve business processes for clients.
Extensive experience working with key ServiceNow components, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Access Controls (ACLs).
Knowledgeable about Domain Separation for multi-tenant environments.
Experienced in configuring email notifications and writing email scripts to automate business communication.
Proficient in managing ServiceNow data through Import Sets and Transform Maps.
Designed and developed Service Catalogs and Record Producers to fulfill various business requirements.
Worked extensively with Service Portal components, including pages and widgets.
Designed and implemented workflows using Flow Designer to automate tasks and streamline processes.
Knowledgeable about REST and SOAP-based Web Services for ServiceNow integrations.
I am looking forward to work in an organization, which provides the environment for growth with competent and strong leaders in Manual and Automation Testing having an experience in Functional, Non Functional, Globalization, UI Testing, API Testing, Database Testing and Automation Testing (Selenium Webdriver with JAVA).
I have an urge and inclination for learning new technologies, a strong work ethic combined with a commitment to excellence in all projects undertaken.
As a Test professional participated in Scrum Meetings to discuss the Test status report,
Actively Participated on preparation of Agile Sprint Test Plan, Design the Traceability Matrix to map Business Requirements with test Cases and defects,
Conduct test Case review and send the reviews comments to team mates.
Evaluate the functional and non-functional requirements for testability, test cases and use cases for suitability for automation.
Assist the development of the test automation strategy and focus specifically on maximizing reuse for regression purposes.
Core expertise in Software testing which includes Manual Testing that comprises Functional and Non-Functional, API Testing, Database Testing, Automation Testing.
Applying automated tools in testing of applications across all phases of the Software Development Life Cycle (SDLC).
Design, build and execute automated tests to validate applications using Selenium.
Implement the strategy via developing, coding and executing test case and test script frameworks using automated tools such Selenium.
Experience in Quality Assurance and Software Testing.
Profound knowledge of Software Development Process and Testing life cycle.
Working knowledge on Java with Selenium and TestNG Tools along with the understanding of Maven.
Excellent understanding of Defect Life Cycle, Defect Reporting.
Basic Knowledge about UNIX Commands.
Basic Knowledge about Performance Testing and JMeter
Advanced level hands on experience with Java programming language and Eclipse IDE environment.
Good Knowledge on API testing and Web Service Testing.
Good Knowledge of Web service and API Testing using POSTMAN and SoapUI.
Experience in Sanity Testing and Functional testing, end-to-end application testing.
Understanding of overall Testing process and experience in Agile Methodology.
Experience of using WebDriver and WebElement Commands.
Experience of Identifying WebElements using different types of Xpath and CSS Selector.
Knowledge of handling Popups, List Box, Iframe, Action Class & Waits etc. in Selenium
Experience TestNG, Annotations and keywords, designing of POM (Page Object Model) classes.
Experience in Automating Web Application Testing using Selenium Webdriver with TestNG framework.
Good understanding in JAVA and Object-Oriented Programming design principles and concepts.
Good experience in creating, modifying, and enhancing both manual Test cases and Test Scripts.
Good communication, collaboration with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.
Experience in executing SQL Query to perform Database testing.
Excellent Knowledge in MS-Office (Word, Excel, PowerPoint).
I have a total working experience of 11 years into the field of Information Technology.
Experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM and ITOM suite (Service-Now) I have Solid working experience on different modules of ServiceNow and Good knowledge and understanding of ITIL process, Knowledge of multiple Technologies and frameworks.
Tremendous problem solving and troubleshooting skills, leadership qualities, strong analytical, organizational, multitasking, execution skills and presentation skills with ability to co-ordinate activities and interact with end users in a fast-paced team environment and ensure delivery within time frame.
Magnificent verbal and written Communication, Strong experience interacting with clients, end-users, requirement gathering, understanding requirements, analysing solutions. Ability to work in tight schedules, mentor, and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.