Highlights

• Multi-talented Test Manager with 12.9 years of experience handling diverse projects with driven and dedicated approach. Successful at managing all aspects of planning, testing and documentation.


• Expert technical leader with fluency in Automation Testing.


• Skilled Test Manager versed in planning and overseeing testing operations under tight deadlines.


• Organized and well-researched approach to solving problems.


• Collaborative and open mindset of demonstrated industry successDesigned and implemented automation scripts using JavaScript and Java, reducing regression time by 50%.


• Implemented Git for version control, ensuring efficient collaboration and code management within the testing team.


• Facilitated the adoption of CI for continuous integration, resulting in automated builds and improved integration testing processes. 


• Assisted in the creation of testing strategies for mobile applications, enhancing compatibility and usability across different devices.


• Conducted in-depth root cause analysis of defects, collaborating with developers to ensure timely bug resolution.


• Managing/leading a team of 25 people performing responsibilities of creation of test strategy, test planning, test estimates, regression planning


• In-Sprint test execution plan, test automation using Selenium. Defect tracking, defect escape ratio, defect analysis. 


• Participated in PI plannings


• Test automation using Cypress to automate web-based application on Ecommerce Domain.


• Sprint planning for test user stories estimation, assignment, test case review and approval with Product Owner. Tracking until closure.


• Currently managing multiple projects on Ecommerce domain working across globe.


• 2 years of Experience providing trainings to Freshers on Software Testing concepts, Automation Testing tools such as Selenium, UFT and RFT Provided trainings to multiple batches of freshers and lateral hires on Core Java concepts, Python basics, Api testing using Rest assured with IntelliJ.


• Direct interaction with client both Onsite and Offsite on daily basis.


• Experience of Leading teams both Functional and Automation.


• Worked on brain storming sessions with Client & various team on creating Test Strategy and Test Plan documents.


• Automation experience with various tools as UFT, RFT, Soap UI, Ready API, Selenium and Dev Test


• Extensive work experience with Selenium using both Java with Cucumber using Page Object Model, BDD, Keyword, Hybrid frameworks.


• Worked on automation of various Web, Desktop, Java, Siebel, Mainframe based applications.


• HTML, CSS, VB Scripting experience.


• Experience in handling Software Configuration Management and Defect Prevention.


• Experience on API testing using Postman, Swagger and automation using Ready API, SOAP UI


• Experience with Test Management tools JIRA, ALM.

Highlights

• Experience, working on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes from 5+ years with overall 8years.


• Well versed with infrastructure management domain, ITIL practices along with implementation experience of ITSM tools and monitoring tools.


• Proficient knowledge of Change, Incident, Problem and Service Catalog Management using ServiceNow.


• Ability to understand business requirements and to develop the complete functionality in Service Now.


• Proficiency in Implementation


• Technical acumen in IT Monitoring solutions


• Solution Designing for large IT projects.


• Work as Team Player

Highlights

Highlights

• 12 Years Experienced Software QA Engineer with Hands on experience in Manual Testing & Automation Testing and Team Management


• Rich experience in Automating Web Application Testing using Selenium WebDriver with Java, Cypress, Playwright, JavaScript, Kataland on Studio for codeless automation testing.


• API Testing using Postman, RestAPI, and SOAPUI


• Well acquainted with Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC), emerging software disciplines like AGILE software development methodologies.


• Good communication & interpersonal skills with proven abilities in resolving complex software issues.


• Team handling and task distribution, manual and automation testing mentor.


• Build custom test automation frameworks


• Working with Cloud technologies and tools


• Define testing strategy, metrics and execute perfoperformance-relatedirements


• Estimate, plan, and coordinate testing activities within project team


• Works with team members in troubleshooting the root cause of a defect and resolves the issue.


• Works with test management and test execution tools (such as JIRA, GitLab, TestRail,Test Management).

Highlights

• Highly motivated IT Professional with 3 years of experience, specializing as a ServiceNow Developer. Throughout my career, I have been deeply involved in configuring and customizing the ServiceNow platform to deliver efficient IT service management solutions(ITSM Product) and ITOM, Field Service Management (FSM), CSM,GRC


• Experienced in integrating ServiceNow with third-party systems and developing service portals,enhancing platform capabilities using Integration Hub, orchestration, web services, APIs, and transform mappings.


• Highly adaptable ServiceNow Developer, continuously learning and staying updated with the latest trends and best practices


• Explored and learned CMDB health, discovery, service mapping, and dependencies for GRC module and Software Asset Management.


• Adept at collaborating with cross-functional teams to identify and address organizational needs while ensuring optimal ServiceNow functionality and efficiency.


• Proficient in designing, implementing ServiceNow solutions to streamline business processes and Enhance service delivery.


• Worked on FSM Use cases like Set up Central Dispatch and Dynamic Scheduling to help assign the right resources quickly, reducing response times for service requests.


• Created advanced maintenance plans and schedules to keep equipment running smoothly and reduce downtime


• Developed an Appointment Booking Service to make it easier for customers to schedule their service needs and worked on ATF.


• Designed and implemented new functionality using UI Policies and Data Policy Worked with business rules to create and modify Service Catalogs and Request Workflow Designs


• Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.


• Has been part of end user self-service portal management and depth experience and solutioning capabilities using Scoped Application and develop on Service Catalo


• Worked on ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting.


• Worked on creating users, roles, groups and load the data to ServiceNow objects using import sets on daily, weekly, monthly and on request basis.


• Proficient in JavaScript, HTML, CSS, and ServiceNow scripting languages for workflow, form, and report development to meet organizational needs.


• Worked on the end to end feature development and solving challenges faced in the implementation.


• Collaborate with internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.


• always learning new technologies and implementing the same in feature development.


• Committed to ensuring platform health by managing update sets, testing, and documentation for seamless deployment of ServiceNow enhancements and fixes.


• Proficient in JavaScript for developing complex indicators, workflows, and controls to automate and optimize processes.


• Develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server


• Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB


• Developed integrations using Integration Hub, orchestration, and REST APIs to streamline external data flow into ServiceNow.


• Collaborated on an enterprise roadmap to support system maintenance, upgrade schedules, and platform improvements.

Highlights

• Overall,10 years of development,consultation,administration and troubleshooting experience


• 4+ years of experience in functional designing, development, and implementation of IoT ThingWorx applications


• 6+ years of experience in design, development, and implementation of Adobe ColdFusionweb applications.


• Single point-of-contact for engagements such as Bajaj, Cummins, Thermax, Lafarge-Holcim etc. on a pro-active basis


• Designing and solutioning ThingWorx application technical architecture, estimations for new Request for Proposal (RFP)


• Provides backline support, assists, and shares knowledge with teams that supports similar product, applying best practices for quality service and handling


• Mentor, oversee, train senior and junior engineers reach their goals and improve technical capabilities. 


• Develop and cultivate senior engineers to expand skills, improve team performance and retain skill sets 


• Manage and initiate projects to meet identified technical need; define scope, identify key resources, and stake holders to execute the action plan to meet critical deadlines 


• Perform Root Cause Analysis and document lesson learned and opportunities to improve processes before project closure 


• Collaborate with SMEs, enterprise-level, solution and project-level architects, and system/integration developers 


• Works with relevant analyst, development teams (onshore & offshore) to ensure coordinated response and resolution to highly escalated and/or visible issues 


• Good experience working in Onsite-Offshore model and direct interactions with customers

Highlights

• A Software Test Engineer, committed to improving the product quality by writing well documented automaton script and test cases.


• Proficient in Agile Methodologies, Selenium (automation), JMeter (performance), API (Postman) & Manual Testing.


• I enjoy working collaboratively and always ready to learn new technologies.


• Looking for an opportunity to leverage my skills and contribute to a company's success.

Highlights

• Young, energetic and result-oriented professional close to 9 years  of experience in IT Sector credited with relevant expertise in UI, mobile , API ,mainframe automation testing , team management activities, project management activities in Banking Domain


• Proficient in working on various desktop and online Applications in retail, investment Banking Domain along with AS400 and MAINFRAME.


• Extensive automation experience with Tricentis Tosca for SAP (AP, MM, PP and GL) module.


• Subsequent exposure to Client management , Delivery management , Requirement Capture , Application maintenance, Project management .


• Managed a big team of 28 while working on Waterfall model projects and currently in agile managing 21 QAs (across 7 squads) besides being a contributor to 1 squad.


• Created an overall automation approach- solution document at an enterprise level for my current client UOB.


• Extensively used automated test tools like Selenium, Appium, Cypress - Javascript (basic-did a POC) , UFT and java libraries like Rest Assured using IDEs like IntelliJ and Eclipse


• Very well versed in  REST API automation using Rest Assured


• Good knowledge on Contract automation testing using PACT contract testing tool.


• Implemented batch Job automation via Control Automation API using REST ASSURED


• Very good knowledge and testing experience on Mobile automation testing tool like Appium


• Have worked on framework development from scratch and enhancements - hybrid BDD Automation Framework Using Selenium Web Driver-TestNG –Cucumber


• Did a POC on UI and API automation using Cypress (JavaScript) , developed a basic framework for POC from scratch.


• Good experience on Build and Configuration Tools like  MAVEN


• Good experience on Continuous Integration Tools like Jenkins, created basic Jenkins pipeline as part of POC


• Good experience in version controlling tools like BitBucket.


• Implemented headless execution and mainframe automation using selenium


• Implemented parallel execution using selenium grid


• Did a POC on docker grid implementation .


• POC on Temenos T24 automation using UFT and Selenium for client Bank Of Singapore


• Developed framework from scratch in UFT .


• Well versed with project delivery activities from inception, requirement specification, planning & documentation to roll out and post-production support within agreed timelines


• Experience in SDLC like Agile (Scrum), Waterfall and V-model.


• Testing Lifecycle and Defect management in HP ALM, JIRA

Highlights

• Having Good Experience as ServiceNow Developer, Admin.


• Worked on ITSM, HRSD, Integrations and ITOM Moderate Experience.


• Worked on different Modules like Incident, Problem, Change Managements, Standard Catering Template, HR Module, Integrations, and Automation on Service Request Catalos.


• Worked on Integrations, web services like REST and SOAP and connected with 3" party tools like Zabbix, Cloud flare, clear pass, and oracle.


• Developed Service CatLog Requests i.e, cataLog items, record producers and Order Guides.


• Worked on Workflows, flow designers, Data sources, Import Sets, Transform maps, Web Sources, REST API Calls, Inbound and Outbound calls, Remote File Imports


• Hands on Experience on Client Side scripting such as UI Policies, Client Scripts and Server Side scripting such as script include and business rules, Data Policies, UI Actions.


• Worked on Email Notifications and Inbound Email Action


• Hands on Experiences on Scheduled jobs, SLA's.


• Extensive experience in working with user Management Including Users, Groups, Roles and Access Control Uses (ACL)


• Hands on Experiences on creating Tables, fields, and Modules,


• Scripting/Customization Knowledge in Service now


• Having Experience on PROD Cloning to DEV and TEST environment.


• Good knowledge and understanding of ITSM, HRSD,ITIL,HR Services, HR Checklists, HR Templates, HR Criteria, Walk-up, CSM.


• Having Extensive working knowledge on JavaScript, HTML/CSS


• Complete knowledge of the SDLC and Story life cycle.


• Good Knowledge in Creating Portals, Pages and Cloning of Widgets.


• Onsite offshore communication and co-ordination


• Experience in implementation and testing Service flow solutions


• Having good knowledge on integration of Service new with third party tool by using SOAP and REST messages


• Flexibility to adapt to changing priorities and meet deadlines as per the schedules and solve client/customer related technical loves


• Self-motivated team player with good communication, analytical, problem solving and interpersonal


• skills to communicate effectively at all levels of the development process


• Ability learn new concepts and capable of working in group as well as independently.


• Interacting with functional eveners on day to day basis to understand the business requirements.

Highlights

• Experienced Thingworx Developer with expertise in MES, PLM, and IIoT solutions, driving digital transformation for manufacturing companies.


• Led multiple projects involving custom dashboard development, data integration with Windchill, and deployment of Manufacturing Apps.


• Specializes in creating scalable, user-centric solutions for smart factories and digital performance management.


• Skilled in Thingworx Navigate, Operator Advisor, and enterprise system integration with SAP and Oracle.


• Proficient in developing front-end with JavaScript, jQuery, Bootstrap, HTML5, CSS3, Thingworx, ExtJS, PostgreSQL.


• Basic knowledge of React framework.


• Bug Fixing and Unit Testing.


• Developed new, efficient and well-tested code.


• Developed reusable components.


• Coordinating with their team to identify and fix technical problems.


• Expertise in Mashups, Services, DataTables, Timers, Subscriptions, Things, Thing Templates in Thingworx platform

Highlights

• Overall 6.7 Years of Technical Experience, 5+ years of experience in ServiceNow expertise in IT implementation frameworks ITSM modules.


• Hands on experience in integrations Soap and rest web services and good knowledge on workflows


• Experience with various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Configuration Management, Knowledge Management, Reporting, Change Management, Integration with Web Services.


• Knowledge on creation and configuration of service catalogs, email notifications, Inbound actions, user interfaces, workflows, data imports and exports, business rules driven user interfaces and attributes, home Pages and reports.


• Extensively worked with Business Rules and UI policies UI actions.


• Good Knowledge in Object Oriented Programming (OOP) and Object-Oriented Design (OOD).


• Good understanding of object-oriented analysis design and application development.


• Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.


• Managed roles and permissions, group creations, ACL’s (access control lists) and Service Level Agreements (SLM).


• Migrated update sets among various Service Now Instances.


• Managed scheduled jobs, import sets and transform maps to maintain integration with associated databases.


• Integrated Service Now with third party tools/applications using REST API.


• Hands on experience adhering with SDLC processes like Waterfall, Agile, Test Driven Development. 


• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills