Highlights

Career Profile:

Inspired, accomplished and proficient Technical Content Writer, Web content management executive, and Content Management Specialist with varied information on writing contents for diverse websites. Looking for a position as a Technical Content Writer/ Editor/ Business Proposal Writer/ Copywriter/API Documentation Specialist/Instructional Designer/Content or Information Developer in a company where my ability and expertise will be utilized.

Professional Strengths:

• Have 8 years of expertise in the field of technical communication as a full-time technical writer


• Possess three years of progressive knowledge as a web content writer and SEO & Social Media Analyst


• 7 months of progressive know-how as a Technical Support Officer for broadband technical support services to British Telecoms


• Extensive experience in freelance content writing for various companies


• Ability to generate content in a clear and precise manner


• Exceptional verbal and written skills


• Hold excellent management and organizational skills


• Extensive knowledge of Google keyword and research tools


• In-depth knowledge of online research with excellent analytical skills


• Excellent knowledge of grammar and use of punctuation marks


• Passionate about writing


• Knowledge on Competitor SEO Analysis, Keyword Mapping, Website Analysis, SEO planning for websites


• Preparing SEO Questionnaires for client websites prior to evaluation


• Extensive knowledge about search engines, Internet marketing skills and latest trends


• In-depth knowledge of developing user manuals/guides, developer guides, software documentation (including API and SDK documentation), how-to guides, release notes, online training material, feature documentation, quick-reference articles, proposal writing and so on


• Experienced in writing Software installation guides and product installation manuals.

 

Skills

Primary Skills

GIT

HTML

Secondary Skills

JIRA

SnagIT

Projects

Project 1. - IT Industry (4 months)

Role - Senior Technical Writer





Responsibilities -






• Create and manage technical documentation for software products and systems, collaborating with subject matter experts to obtain and document technical specifications.


• Review and edit technical documents for clarity, consistency, and adherence to company standards, ensuring that technical documentation complies with regulatory standards and guidelines.


• Create and maintain online help content and user manuals, ensuring accuracy and completeness of technical documents.


• Research and gather information from various sources such as design specifications, technical diagrams, and interviews with subject matter experts.


• Participate in peer reviews and provide feedback on technical documents created by other team members, collaborating closely with development teams to ensure accuracy and completeness.


• Lead and participate in documentation projects, delegating tasks to other technical writers and overseeing their work to ensure adherence to style and quality standards.


• Create communications for users through various media, including manuals and videos, reviewing and revising technical communications as needed.


• Learn and conform to relevant style guides and standards, conducting research on products and technical communication best practices.


• Collaborate with developers, engineers, and UX teams to develop an understanding of software and other technical products, delegating tasks to other technical writers as necessary.


• Collect and apply user feedback to improve technical documentation, ensuring that documentation meets user needs effectively.






 

Project 2. - IT Industry (42 months)

Role - Lead Technical Writer (API Writer)





Responsibilities -






• Responsible for cloud documentation of Manhattan Active OMNI products on ProProfs cloud application database.


• Mentor technical teams on documentation standards and procedures.


• Write, review, and maintain API cloud documentation across Manhattan products.


• Implement Technical Documentation using tools like AIM and Madcap Flare.


• Develop XML-based documentation system following DITA procedure and train documentation team members.


• Handle GitHub for content updates through AIM server regularly.


• Ensure on-time delivery of error-free documentation, complying with processes and reporting progress accurately.


• Collaborate with DevOps team to develop and implement user manuals and developer documentation guides on Confluence platform.


• Developed effective collaboration among team members by utilizing Markdown files for seamless sharing, editing, and reviewing within collaborative platforms and version control systems.


• Author content for Store releases and review implementation guides written by BAs.


• Improve documentation clarity and standardize deliverables.


• Test product functionalities and provide usability suggestions to BAs.


• Bridge gaps by addressing CI and CFT tickets, providing solutions for troubleshooting.


• Conduct peer reviews and mentor writers on writing standards.


• Collaborate with BAs/Dev to improve API documentation and test API features using Postman tool.


• Perform usability testing to enhance comprehension and ensure completeness and conciseness of content.






 

Project 3. - IT Industry (31 months)

Role - Technical Writer (Data Linguist)





Responsibilities -






• Spearheaded content development initiatives for Samsung's AI-powered voice assistant, Bixby, focusing on crafting user-targeted utterance data to enhance the machine learning process and optimize user experience.


• Led the training of Natural Language Processing (NLP) models using freshly generated user utterance data, ensuring the accuracy and effectiveness of Bixby's voice recognition capabilities.


• Produced detailed RFPs to support customer success and pre-sales teams, clearly outlining project requirements, scope, and deliverables to ensure alignment with customer expectations and project objectives.


• Developed and maintained comprehensive flow charts for data processes across API platforms, facilitating efficient communication and collaboration within the project team.


• Edited, wrote, and provided strategic insights on journals and application Voice User Interfaces (VUIs), optimizing user interaction and engagement across all project phases.


• Assumed ownership of documentation for Samsung SDS projects, authoring context-sensitive online help using DITA XML standards through Oxygen editor for improved accessibility and usability.


• Implemented a robust review and maintenance process for English-based user feedback, leveraging insights to enhance Bixby's performance and user satisfaction across all application development platforms.


• Managed the development, authoring, and publication of web content for Samsung products, including smartphones and smart TVs, adhering to XML-based DITA writing standards to ensure consistency and quality.


• Maintained consistency in documentation styles across teams by promoting the use of Markdown, enhancing clarity and communication within the organization.






 

Project 4. - IT Industry (12 months)

Responsibilities -






• Writing and editing technical and non-technical content for website articles to effectively communicate complex concepts to diverse audiences.


• Collaborating with subject matter experts to develop end-user manuals that provide comprehensive instructions and guidance for product usage.


• Crafting website content to enhance brand messaging and engage target audiences, adhering to SEO best practices for improved visibility and organic traffic.


• Generating Value Reports and Citations for Clients, showcasing the impact and benefits of products or services delivered, contributing to client satisfaction and retention.


• Reviewing and editing articles and blogs to ensure accuracy, clarity, and alignment with brand guidelines and industry standards.


• Creating detailed RFPs outlining project needs, scope, and objectives to meet client expectations.


• Crafted comprehensive technical documentation for blockchain protocols, ensuring clarity and accuracy for diverse audiences.


• Conducting thorough research to gather relevant information and data for content creation, ensuring credibility and reliability of published materials.


• Implementing feedback from stakeholders and users to continuously improve content quality and effectiveness.


• Translated complex blockchain concepts into easily understandable language for technical and non-technical stakeholders alike.


• Integrated Markdown into various platforms and tools used by freelancers, including project management software and content management systems, ensuring compatibility and ease of use.


• Reviewed and edited technical content to uphold clarity, consistency, and accuracy in conveying blockchain concepts.


• Collaborating with cross-functional teams, including marketing, sales, and product development, to align content strategies with business objectives and customer needs.


• Adhering to project timelines and deadlines, effectively managing multiple tasks and priorities in a fast-paced environment.


• Staying updated on industry trends and best practices in content creation and communication, incorporating innovative approaches to enhance content effectiveness and engagement.






 

Project 5. - IT Industry (12 months)

Role - Senior Content Writer





Responsibilities -






• Crafted compelling product descriptions and brand information to effectively communicate the value proposition and key features of company products.


• Conducted meticulous proofreading and editing of content to ensure accuracy, clarity, and adherence to brand guidelines and industry standards.


• Developed engaging and informative content for the company website and portals, aligning with marketing objectives and target audience preferences.


• Managed product title creation and organization using Microsoft Excel, maintaining consistency and accuracy across all product listings.


• Produced engaging and informative blog posts for the company website, driving user engagement and brand awareness.


• Conducted thorough website reviews to identify errors and inconsistencies in content, implementing corrective measures to enhance user experience and credibility.


• Verified HTML code integrity for content published on Microsoft Web Expression, ensuring seamless integration and optimal performance across web platforms.


• Collaborated with cross-functional teams, including marketing, design, and development, to align content strategies with business goals and user needs.


• Implemented SEO best practices to optimize content for search engine visibility and organic traffic generation.


• Stayed updated on industry trends and emerging technologies, incorporating innovative approaches to content creation and web development processes.






 

Project 6. - IT Industry (43 months)

Responsibilities -






• Produced impactful content tailored for web development projects, effectively communicating project objectives, features, and benefits to target audiences.


• Implemented search engine optimization (SEO) strategies to enhance the online visibility and search engine ranking of client websites, driving organic traffic and improving online presence.


• Quickly mastered Markdown's fundamentals to become proficient in creating well-formatted documents, enhancing productivity and client satisfaction.


• Crafted comprehensive Request for Proposals (RFPs) that articulate project requirements, scope, and deliverables, ensuring alignment with client expectations and project objectives.


• Developed Value Reports and Citations for Clients, showcasing the benefits and impact of services provided, contributing to client satisfaction and retention.


• Edited and reviewed proposal content to ensure clarity, accuracy, and alignment with project specifications and client needs.


• Collaborated closely with blockchain developers to produce high-quality whitepapers, technical guides, and API documentation.


• Utilized Markdown markup language to streamline document formatting for client communication and project documentation.


• Authored engaging blog posts and articles on emerging trends and developments in the blockchain space.


• Designed professional PowerPoint presentations for business proposals and citations, effectively conveying key information and persuading stakeholders to take action.






 

Project 7. - IT Industry (3 months)

Role - Senior Content Writer and Business Development Executive





Responsibilities






• Orchestrated effective web development initiatives for Internet media communications, ensuring seamless functionality and user experience across digital platforms.


• Crafted exclusive descriptions and titles for various web pages, optimizing content for search engine visibility and user engagement.


• Produced high-quality content for press releases, web 2.0 articles, article directories, and blogs, aligning with brand voice and marketing objectives.


• Implemented rigorous editing and reviewing processes to maintain the quality and credibility of published articles, adhering to industry standards and best practices.


• Authored 10 articles daily, demonstrating proficiency in HTML coding and linking to enhance content presentation and accessibility.


• Executed On-Page and Off-Page Search Engine Optimization (SEO) strategies and link-building activities to improve website ranking and visibility on search engine results pages.


• Integrated Markdown seamlessly into project management tools and software development workflows to efficiently document processes, write technical documentation, and update project notes.


• Managed social media activities, including content creation, scheduling, and engagement, to foster brand awareness and customer interaction across various platforms.






 

Project 8. - IT Industry (7 months)

Role - Technical Support Officer





Responsibilities






• Serving as the frontline point of contact for British Telecom’s customers, I effectively handled inbound calls, emails, and chat inquiries regarding broadband-related issues such as connectivity problems, service disruptions, and equipment malfunctions.


• Utilizing my technical expertise and knowledge of broadband systems and protocols, I diagnosed and resolved technical issues encountered by customers, employing troubleshooting techniques to identify root causes and implement effective solutions.


• Employing a systematic approach to problem-solving, I addressed customer concerns in a timely and efficient manner, demonstrating patience, empathy, and professionalism in every interaction to ensure a positive customer experience.


• Maintaining detailed records of customer interactions, technical issues, and resolutions using internal systems and tools, I contributed to the continuous improvement of support processes and procedures by providing valuable insights and feedback to management.


• Collaborating closely with cross-functional teams including network engineers, system administrators, and customer service representatives, I facilitated seamless communication and coordination to resolve complex technical issues and deliver superior service to customers.


• Participating in ongoing training sessions and knowledge-sharing activities, I remained up-to-date on the latest broadband technologies, troubleshooting techniques, and best practices, ensuring that I could effectively address evolving customer needs and challenges.