Highlights

• Accumulating approximately 9 years of experience as an Oracle Sales Cloud Consultant.


• Played a pivotal role in orchestrating the complete implementation of Oracle Fusion Sales Cloud from inception.


• Proficient in Oracle Fusion Technical (CX) with expertise in:
  
  
  
  • Groovy Scripting:
    
    
    
    • Executing both simple and intricate Groovy scripts.
    
    
    • Implementing cross-object Groovy scripting.
    
    
    • Handling validation, triggers, field triggers, object functions, defining and invoking global functions, and calling web services in object functions/triggers.
    
    
    • Generating email/notifications through Groovy scripting.
    
    
    
    
  
  
  • Advanced Expression:
    
    
    
    • Utilizing advanced expression for controlling page layouts and SUI icons.
    
    
    
    
  
  
  • OBIEE/BI Publisher Report:
    
    
    
    • Customizing standard reports and developing new custom reports including graph reports, dashboard reports, sales and service infolets, custom subtab reports, creating agents, drill-down reports, funnel reports, customer data management reports, enabling standard (OOTB) reports for sales representatives, managers, VPs, and other user-specific dashboard reports and infolet reports based on job roles.
    
    
    • Building XML/BI Publisher reports, handling report bursting, and extracting reports.
    
    
    • Managing security by maintaining privileges and access for OBIEE and BI Publisher reports, catalog, and folders.
    
    
    • Creating custom subject areas and publishing them to the mainline.
    
    
    • Developing BI Publisher reports for integration purposes.
    
    
    
    
  
  
  • File Import/Exporting:
    
    
    
    • Preparing customer master data and conducting dry runs to validate data.
    
    
    • Importing/exporting data for standard objects such as accounts, contacts, activities, leads, opportunities, custom objects, attachments, etc.
    
    
    • Importing data using HDL (Human Data Loader).
    
    
    
    
  
  
  • Developing Custom Objects/Pages:
    
    
    
    • Building individual custom objects and child objects.
    
    
    • Establishing relationships between objects.
    
    
    • Creating custom text fields, choice lists, multi-choice lists, dynamic choice lists with parameterized data filters, and other required fields.
    
    
    • Designing dynamic custom page layouts based on job roles and utilizing advanced expressions as necessary.
    
    
    • Restricting fields in page layouts.
    
    
    
    
  
  
  • Web Services:
    
    
    
    • Defining web services including GET, POST, DELETE, and PATCH based on business requirements.
    
    
    • Creating REST API payloads and conducting testing.
    
    
    
    
  
  
  • Outlook Integration (Desktop and Microsoft 365 for Sales):
    
    
    
    • Installing and managing Outlook integration.
    
    
    • Scheduling synchronization as needed.
    
    
    • Customizing Outlook page layouts.
    
    
    
    
  
  
  • CPQ Technical:
    
    
    
    • One year of hands-on experience as an Oracle CPQ (Configure, Price, Quote) Technical Consultant.
    
    
    • Proficient in configuring Oracle CPQ solutions to meet clients' specific needs.
    
    
    • Skilled in implementing pricing rules and generating quotes within Oracle CPQ Cloud.
    
    
    • Familiarity with Oracle CPQ APIs for integration purposes.
    
    
    • Capable of customizing UI components and workflows to optimize user experience.
    
    
    • Demonstrated ability to collaborate effectively with cross-functional teams.
    
    
    • Strong problem-solving skills and dedication to continuous learning in Oracle CPQ technology.
    
    
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• Oracle Fusion Functional (CX)
  
  
  
  • Led multiple full lifecycle implementations of Oracle Sales Cloud for clients across various industries.
  
  
  • Conducted requirements gathering sessions with stakeholders to understand business needs and translate them into system requirements.
  
  
  • Designed and configured Oracle Sales Cloud modules including Lead Management, Opportunity Management, Quoting, Forecasting, and Territory Management.
  
  
  • Provided end-user training and support to ensure smooth adoption and utilization of Oracle Sales Cloud.
  
  
  • Collaborated with technical teams to design and implement customizations and integrations with other systems.
  
  
  • Developed reports and dashboards to provide actionable insights to sales teams and management.
  
  
  • Acted as a subject matter expert, providing guidance and best practices to clients for optimizing their sales processes within Oracle Sales Cloud.
  
  
  
  

Skills

Primary Skills

Oracle CX

Oracle sales cloud

Secondary Skills

Bi Publisher

OBIEE

Projects

Digitization Process (12 months)

Contribution:






• Configured standard objects and crafted custom page layouts.


• Implemented Groovy scripts for various purposes including validation, global functions, object triggers, field triggers, object functions, and action buttons.


• Managed data import for both standard and custom objects.


• Developed BI Publisher reports and integrated them with objects by adding a print button.


• Orchestrated notifications to mobile applications and SMS notifications.


• Established new user roles to facilitate access to objects.


• Accountable for furnishing information and delivering status reports to clients.


• Engaged in technical design and development discussions.


• Collaborated with multiple teams including OFS, OIC, VBCS, and Sysadmins.


• Effectively liaised with Oracle support.


• Prepared detailed installation documents outlining comprehensive steps.

Implementation and Support (47 months)

Contribution:






• Customization of Job role for the SFA & Partner Users as per the defined CRUD matrix


• Sanity test for all the object every time after every patch applied or after every release, patch, CSM or go live


• Manage and Develop BI report:
  
  
  
  • Developed new reports in both BI answers and BI Publisher
  
  
  • Migrate report to higher environments.
  
  
  • Managing folder as per need Role wise, Country wise and user wise
  
  
  • Manage BI Administration Privileges and handling BI Security
  
  
  • Improving the performance of the existing reports
  
  
  
  


• Simple or complex Groovy scripting
  
  
  
  • Querying cross application objects
  
  
  • Create, Updating and Delete records in cross application objects.
  
  
  • Create, Updating and Delete records in same application objects.
  
  
  • Using profile option values
  
  
  • Formatting numbers
  
  
  • Checking user roles
  
  
  
  


• Prepared development report after sandbox published, update confluence.


• Setup Deal registration object for the Partner user and for the Sales Channel user


• Setup Approval for the CAM & COM users

Sales Cloud implementation & Support (38 months)

Contribution:






• Initial Setup: Calendar setup, Currency setup, Implementation User Creation, Geography Setup


• Business User Setup (User Login Creation, Role Assignment, Resource, Hierarchy Setup)


• Product Group Setup


• File Based Import Activity: Data Conversion for Account, Contact, Activities, Lead and Opportunity objects


• Activity management


• Setup Territory and Quotas


• Worked with Auxiliary dimensions.


• Sales Coach, Sales Predictor, Sales forecast object, Light box


• Publish and validate Sandbox.


• Interacting with client on regular basis to gather the requirement in both functional as well as technical.


• Documentation: RA, To be Solution, BR100, MD50, MD 70, CV60, Test Plan, TE20, Te40


• Enable standard report and Dashboard Infolets


• Extensible Field Creation using Application Composer


• Customize Standard Object for Account, Contact, Activity, Opportunity, and Lead Object







• Create custom fields: Text, Choice list, DCL, Date&etc.


• Write Groovy script for the trigger, Global function.







• Training conducted to the Sales Cloud Business Users

Implementation & New Operating Unit

Contribution:






• As is process documentation


• Analysis effect of VAT on to the current business of Al-Habtoor


• Provide to-be solution: Define Rules for Sales Cloud by using groovy script


• Modify existing groovy script for new operating unit and tax code line.


• Update the existing interface script to communicate with JBOSS server(WAR file)


• Regularly interact with client by zoom meeting, skype and mail


• Worked with EBS consultant(property management) team for Integration with EBS


• Developed new report in OBIEE “Receipts” and modified existing report Invoice


• Update existing data loading templates of Account, contacts, contract, sales order and others.


• Leads on reports development in financial reporting


• Communicate with client on regular basis for
  
  
  
  • Kick-off meeting
  
  
  • Daily status review meeting
  
  
  • Weekly status review meeting
  
  
  • Send status of the project
  
  
  • Manage resources if they required in part of the project
  
  
  
  

OBIEE Reports

Contribution:






• Develop Report in OBIEE on Cloud using Direct database query and join more than one subject areas.


• Developed new custom dashboard reports







• Account Dockit Report


• Data matrix Report (Direct Database Query)


• Ageing Report







• Customize Standard report as per the Client requirement i.e., Pipeline report, top open opportunity and some others reports


• Developed new custom dashboard reports







• Daily Sales Report


• Weekly Status Report


• Connect and not Connect with Customers Report


• Relationship with the Customers


• Overdue Activity, Leads and Opportunity


• Opportunity and Revenue report







• Explain each and every Standard report “How it works and How to use it”


• Schedule the report to the respective user and to the Sales VP and Sales manager


• Create Custom Subject Area

Enhancement, Support and report development

Contribution:






• Enhanced from Desktop UI to Simplified UI


• Define Territories


• Debugging and fixing of errors at certain pages due to customizations


• Define lead assignment based on criteria


• Restructured the resource hierarchy


• Removed unnecessary attached roles to user and assigned the proper job roles


• Customize custom available report, Zee Learn Sales Lead report(Join two Subject area with the help of advance sql Query)


• Develop new reports( Tile, Graph, and Detail reports)







• Leads By source & Resource


• New Opportunities by RSM


• Opportunity by Source (RSM & ZM)


• My Team’s Pipeline for ZM & BH







• Customize parameters of the existing report Dates, Months and others

Awards

Certifications:

• Oracle Sales Implementation Certification

Achievements:

• Received a Team Award for valued contributions to the NA Oracle Business Line.