Highlights

• Highly skilled and motivated IT Infrastructure Team Lead having 6 years of experience in the Identity & Access Management domain.


• Expertise in administrating and managing the global infrastructure and handling customers, employees, 3rd party agents & vendors. Excellent at simplifying the way of work by exploring and discovering different workarounds to make it easier.


• Proactively monitor the stability and usability of applications across platforms to identify & mitigate risks ensuring compliance and acting where necessary. Lead the creation of service catalog items, including creating appropriate documentation and knowledge basearticles.


• Perform applications UAT, upgrade planning & execution with the assistance of the application and development team. Provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to theelimination of issues or to lower-level support organizations.


• An all-time learner in the Infosec domain to keep my skills up to date.


• Application Migration - Password authentication to SSO authentication – 9000 users.


• Bank Attestation - Providing required access to complete attestation – 1500 usersfor consecutive 3 years.


• Creation of New Roles - Creating a new role in application and preparing required process documents and on boarding the role in RBAM. Migrating users to new role.


• On-Boarding Applications- Perform UAT Testing, Creating Process documents, On-boarding application to RBAM with the required roles and necessary sign off.


• Application, Roles and User Onboarding into RSA IGL after completing the pre-requisites check followed by the business owner approvals.

Skills

Primary Skills

Cloud Security

IAM Security

PAM

Secondary Skills

AWS	Azure	Splunk
UAT

Projects

Fusion Practices - Sr. Consultant (12 months)

• Lead and managed a team of IT infrastructure professionals, providing guidance, coaching, and support to ensure team success and individual growth.


• Evaluated emerging technologies and made recommendations for infrastructure upgrades and improvements.


• Established and enforced IT policies, procedures, and best practices to ensure security and compliance with industry regulations.


• Completely managing the entire Internal IT infrastructure end to end. From asset configuration, O365 administration, Email Security & Antivirus, Azure Portal, Azure active directory, asset management, and setting up the infrastructure as per ISO 27001 & NIST CSF security frameworks.


• Creating and managing Privileged accounts and safes in CyberArk Password Vault. Managing the lifecycle of all privileged accounts and systems.


• Creating roles with respect to application, active directory, and onboarding roles, users, and applications into RSA IGL.


• Managing Production, development, and test environment access for all users. Managing applications that are not onboarded into the framework, granting relevant access after getting approvals from supervisors.


• Handled manual access recertification and reconciliation and JML process of the entire users, segregating each region and working on it.


• Checking with web developers, and Learn dash specialists for maintaining the web servers, websites, and hosting platforms and running frequent testing to have a seamless user experience for our Apps2Fusion customers.

Sr. Analyst | Standard Chartered Bank (7 months)

• Subject Matter Expert managing Privilege Access Management and Privilegedids of the bank using Beyond Trust.


• Securing, and vaulting the privilege ID's and passwords, taking the expiry report, and assigning the requests to the team and managing to vault back the ids within SLA. Providing RDP & SSH session access to users when required.


• Managing Incident & Mailboxes. Troubleshooting the access of the users, provide and maintain access for Windows and Linux servers. Aiding for audit requirement and helping with traces for Root Cause Analysis (RCA).


• Supporting the global users 24/7 whenever required for their access needs and issues.


• Reviewing and approving CRISP, change requests, managing and involving in priority change implementations.

User Access Administrator | Vanguard Logistics Service (10 months)

• Managing overall IT infrastructure as a Global User Admin, providing user access for all the employees, clients, vendors (external & internal), 3rd party accounts, and managing all their application access.


• Providing VPN access, involved in change requests, incidents, mailbox monitoring, and resolving access issues of the customers. Managing Joiner, Mover, Leaver process. Off-boarding employees by removing all the access they have and providing a Sign-Off for the employee exit process.


• RACF, User & mailbox account creation and managing the On-boarding process of the user from scratch, with providing least privilege access to do designated work. Manual auditing of provisioned access.


• Coordinating with App team to analyze the requirements, routing the requests and assigning to respective teams. Responsible for remediating unnecessary user access to various applications by creating user access reviews. Creating review definition and generating reviews as per application owner’s requirement.


• Managing the lifecycle of user identities and accesses. Segregating the applications for Privileged, Non-Privileged access reviews, Creating SOD (Segregation of Duties) rules, and designing the custom workflow for the remediation process. Assist internal users to resolve support issues directly or as escalated from other team members.


• Design and configure reports and dashboards for monthly statisticsto support business needs.


• Testing and supporting MFA, gathering & analyzing requirements for implementing RBAM.

Technical Support Engineer | Zoho Corporation (5 months)

• Providing technical support for international customers for an ITSM request management application over mail, call, and remote session whenever required and assisting in the integration of the application.


• Assisting installation and implementation of the product and configuring as per user requirements. Maintaining and migrating the application databases for the customers. (MSSQL, PGSQL). Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners, and customers.


• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time. Identify, scope out, and provide solutions for technical projects that may arise. Build out technical documentation and knowledge base for users to access.


• Liaison between our Support and Development teams. Perform other related duties as assigned by the immediate supervisor and other members of the management team.


• Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation.

Service Analyst | NatWest (39 months)

• Creation of user account in Exchange server, mainframe, active directory, single-sign-on for newly joined users. Managing user’s joiner, mover, leaver process.


• Subject matter expert for a bank trading application named Loan IQ, held complete responsibility which includes being served as a single point of contact for all application queries.


• Providing support to the internal and external users in resolving their access problems. A Top performer manages 30% of entire tickets of the team individually every month.


• Monitoring and auditing of active directory logs, using Change auditor and other application logs ensuring whether access provided as per Role-Based Access Management and timely access remediation.


• Involved in many applications On-boarding and UAT testing, creation of roles and documents. Preparing and delivering daily and monthly report statistics of our team. Managing Team mailbox, Incidents, escalations, exceptions and resolving the same within the agreed SLA.


• Provisioning and maintaining privilege access, super user access to high-risk payment and trading applications. Ensuring the operational health of the platform by providing efficient and effective support of IT systems. Maintaining any system’s utilities and tools provided by the platform.


• Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront. Planning down time of the service and negotiating this with service providers and the business.


• Provide a service to project teams to manage service transition with particular focus on stabilizing operations after going live. Provide ongoing service improvements to improve service operations.

Awards

• Recognized as emerging cybersecurity professional by ZOHO and included my article on their SIEM HANDBOOK.
• Access Provisioning Star of the month –NatWest |Jun 2020
• Superstar of the month –NatWest | Jul 2019 (Discovered a simplification in SSO thatsaves 600 hours(about 3 and a half weeks) of manual admin efforts per year)
• Best Outstanding Student of the year - Lions Club of Central Madras | Apr 2012
• Excellent Leadership Quality - Chennai Higher Secondary School | Apr 2012