Managing CoE Team from June 2021 as Incident Manager
Handled 4 CR projects as a Change Request Manager
Accomplished Consultant with 14.5 years of experience as a SAP CS & SD Consultant.
15.8 Years of experience in SAP &Non-SAP Domains which includes sales/Service.
Awarded as a star Performer in the Year 2017 & 2020 by Client.
Rated 5 star continuously from past 3 years by NTT Data Delivery team.
Areas of expertise
6 months Incident Manager Experience.
3 Years of Team Management Experience with 4 Successful Go-Lives.
5 End to End Full cycle implementations along with 2 roll out projects.
6 Years of SAP Production Support Experience.
6 Years of working experience on Solution Manager Ticketing tool.
Expertise Extensive Knowledge of repair processing, goods receipt, storage location and tracking, and Integration with SAP Service Order processing
Good working experience in Sales and Distributions (SD): Mapping Enterprise Structure, Sales Documents, Item Categories, Schedule line categories, Delivery types, Billing types, order Processing, Pricing, Output determination, Text determination and Copy controls
Strong implementation experience on condition technique process in Pricing, Revenue Account determination, Output Determination etc.,
Deep understanding on the integration with other modules like MM,CS, FI CO, WM& PP
Extensive Knowledge of replacement processing, Returns and Repairs Processing , Stock blocking for order requirement Etc.
Good Knowledge on WRICEF Objects.
Maintain documentations like functional specifications, test scripts, user manuals and conduct functional and integration testing along with Integration testing.
Extensively worked on SAP CS integration with third party applications like ESAS, SFDC, Etc.
Skills
Primary Skills
ABAP OOPS
Secondary Skills
Controlling
Projects
Olympus CoE
Role : Incident Manager
Project type : Support
Duration : June 2021 to Till Date .
Client Profile : Imaging Product Division has officially entered a new division in Olympus Singapore Pte Ltd. Olympus Singapore has a wide portfolio of products that are equipped with the latest innovative and superior technology. Olympus deals primarily in three verticals i.e. Gastrointestinal, Respiration & Surgical divisions and contribute to the medical society with state of the art product categories that includes, Video Endoscopy, Endoscopic Ultrasound, Bronchoscopy, Endotherapy devices in Gastrointestinal & Respiratory range whereas Surgical division includes High definition imaging system and Energy products to deal with Laparoscopy, General Surgery, Gynecology and Urology field.
Responsibilities
Weekly Meeting with all 5 BC Clients
Monitoring team closely on SLA and Quality of solution.
Providing Monthly Time Sheets and Monthly reports to client on overall performance.
Approving CR’s and Incidents in Solman
Suggesting the best possible solution to overcoming the identified control points with effort estimation and impact on business.
Attending monthly internal audit meetings.
Reviewing the documentation part and providing suggestions to team if corrections required.
Prepared Training Manual for End User & User Training.
Approving Team time sheets and making sure team is compliant in all respective aspects.
Arranging SID and VPN for new joiners into CoE team.
Attending High Level Project Plan Meetings and working on the required documentation part.
OSP-CORA
Role : Project Manager
Project type : Development Project
Duration : Jan2021 to May 2021
Client Profile : Imaging Product Division has officially entered a new division in Olympus Singapore Pte Ltd. Olympus Singapore has a wide portfolio of products that are equipped with the latest innovative and superior technology. Olympus deals primarily in three verticals i.e. Gastrointestinal, Respiration & Surgical divisions and contribute to the medical society with state of the art product categories that includes, Video Endoscopy, Endoscopic Ultrasound, Bronchoscopy, Endotherapy devices in Gastrointestinal & Respiratory range whereas Surgical division includes High definition imaging system and Energy products to deal with Laparoscopy, General Surgery, Gynecology and Urology field
Responsibilities
Weekly Project meetings to have all the steering committee members inline with the actual project situation.
Closely interacting with team and third-party applications team and making sure the progress is as per the expectation.
Interacting with the Client, Functional consultant and developers to understand the process flows
Interacting with cross -functional teams
Expertise in developing Test Plans, Test Cases/Scenarios and analyzing Test Results
Interacting with client on day-to-day basis for collection of the requirements, creation of functional design documents, for new developments/enhancements and coordinating with the technical team (ABAP) and testing the business requirements of SD for on-time deliverables.
YIND E-Invoice Project
Role : Project Manager
Project Type : Change Request
Duration : Dec 2020 To Jan2021
Client Profile
Yaskawa Electric has always provided support to the leading business across the ages by transforming as “a MOTOR manufacturer”, “an AUTOMATION company” to “a MECHATRONICS company” based on its management philosophy of contributing to the development of society and the welfare of humankind through the performance of its business since the establishment in 1915.
We propose the new solution concept “i³-Mechatronics” to realize continuous improvements in customers’ productivity by integrating mechatronics products with utilization of digital data. We strengthen our core businesses of servo motor, controller, AC drives and industrial robots using these core technologies to the full and evolve mechatronics by the use of digital data. We achieve revolutionary industrial automation and are committed to contributing to solve customers’ business challenges.
Responsibilities
Weekly Project meetings to have all the steering committee members in line with the actual project situation.
Closely interacting with team and third-party applications team (EY) and making sure the progress is as per the expectation.
E-Invoice project Solution designing and implementation as per
Interacting with the Client, Functional consultant and developers to understand the process flows
Interacting with cross -functional teams
Expertise in developing Test Plans, Test Cases/Scenarios and analyzing Test Results
Interacting with client on day-to-day basis for collection of the requirements, creation of functional design documents, for new developments/enhancements and coordinating with the technical team (ABAP) and testing the business requirements of SD for on-time deliverables.
Olympus CS Implementation Project
Role : SAP CS/SD Consultant
Project Type : Implementation Project
Duration : Jan 2015 to Oct 2019.
Client Profile : Imaging Product Division has officially entered into a new division in Olympus Singapore Pte Ltd. Olympus Singapore has a wide portfolio of products that are equipped with the latest innovative and superior technology. Olympus deals primarily in three verticals i.e. Gastrointestinal, Respiration & Surgical divisions and contribute to the medical society with state of the art product categories that includes, Video Endoscopy, Endoscopic Ultrasound, Bronchoscopy, Endotherapy devices in Gastrointestinal & Respiratory range whereas Surgical division includes High definition imaging system and Energy products to deal with Laparoscopy, General Surgery, Gynecology and Urology field.
Responsibilities
Extensively Worked on Measuring Points & Measuring Documents.
Extensively Worked in Warranty Claims Process
List of Business Process solution Deployed
In - House Repair Process
Repair at Site Process (Field Services)
Credit Note and Debit Note Process.
AMC Process
CMC Process
Standard Warranty
STO Process
Extensively Worked on Functional Location, Equipment Master Etc.
Worked on Corrective Maintenance, Breakdown Maintenance & Preventive Maintenance Scenarios.
Good Working Knowledge on Refurbishment & Calibration Process.
Attending Kick Off Meetings
Attending Requirement Gathering Sessions
Preparing BBP document.
Identifying Open Items and Preparing Issue Tracker List
Configured organization structure including sales organization, distribution channel, division, sales office, shipping point.
Configured all sales document types, number ranges, item categories, Delivery types and billing types.
Post implementation support includes solving the service requests raised by the end-user.
Oerlikon Textiles Pvt Ltd
Role : SAP PM & CS Consultant
Project Type : Implementation Go-Live and Support.
Duration : Dec 2013 to Feb 2014
Client profile
Oerlikon is a global technology group with a clear mission: to become the leading provider of surface solutions, advanced materials and materials processing.
Oerlikon (SIX: OERL) engineers materials, equipment and surfaces and provides expert services to enable customers to have high-performance products and systems with extended lifespans.
Drawing on its key technological competencies and strong financial foundation, the Group is sustaining mid-term growth by executing three strategic drivers: addressing attractive growth markets, securing structural growth and expanding through targeted mergers and acquisitions.
A leading global technology and engineering Group, headquartered in Pfäffikon, Switzerland, Oerlikon operates its business in two Divisions – Surface Solutions and Polymer Processing Solutions – and has a global footprint of more than 10 600 employees at 179 locations in 37 countries. In 2020, Oerlikon generated CHF 2.3 billion in sales and invested CHF 118 million in R&D.
Responsibilities
Attending Requirement Gathering Sessions
Preparing BBP document.
Extensively Worked on Measuring Points & Measuring Documents.
List of Business Process solution Deployed
In - House Repair Process
Repair at Site Process (Field Services)
Credit Note and Debit Note Process.
Extensively Worked on Functional Location, Equipment Master Etc.
Worked on Corrective Maintenance, Breakdown Maintenance & Preventive Maintenance Scenarios.
Good Working Knowledge on Refurbishment & Calibration Process.
Identifying Open Items and Preparing Issue Tracker List
Configured organization structure including sales organization, distribution channel, division, sales office, shipping point.
Configured all sales document types, number ranges, item categories, Delivery types and billing types.
Post implementation support includes solving the service requests raised by the end-user.
WRL
Role : SAP CS Consultant
Project type : Implementation
Duration : June 2013 to Nov 2013
Client Profile : Western Refrigeration Pvt. Ltd. came into existence in 1972 by our founder Chairman Mr. Bhupinder Singh. We first started as a trading company, incorporating and supplying air-conditioning and refrigeration parts to large companies in our industry.
Based on our association with the refrigeration industry and knowledge of importation we returned into the importation of beverage dispensers and coolers from 1995 onwards. Western soon set-up its first cooler plant in Shahpur, Maharashtra in 1997 and then ventured into manufacturing of horizontal coolers and freezers segment with its second plant in Silvassa, India in the year 2001. Over the years, Western has expanded its business and now has operations spread across its 16 offices in India.
Western was the 1st manufacturer in India for Visi-coolers and has since become one of the largest manufacturers of commercial refrigeration equipment in India. Western in 2014 set up a new Greenfield facility in Sanjan, Gujarat which is the largest plant of its kind in South-east Asia with an installed capacity of over 1,000 units per day. Western today has a cumulative capacity of 3,96,000 units per annum and export to 45 countries spread over Asia, Indian Subcontinent and Africa.
Responsibilities
Attending Requirement Gathering Sessions
Preparing BBP document.
Extensively Worked on Measuring Points & Measuring Documents.
List of Business Process solution Deployed
In - House Repair Process
Repair at Site Process (Field Services)
Credit Note and Debit Note Process.
Extensively Worked on Functional Location, Equipment Master Etc.
Good Working Knowledge on Refurbishment & Calibration Process.
Identifying Open Items and Preparing Issue Tracker List
Configured organization structure including sales organization, distribution channel, division, sales office, shipping point.
Configured all sales document types, number ranges, item categories, Delivery types and billing types.
Philips Wave-2
Role : SAP CS Consultant
Project type : Implementation
Duration : June 2012 to Dec 2012.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Responsibilities
Prepared MoM’s, Issue Trackers and Service Understanding Documents Low level and high level.
Given Reverse KT to OTL for business sign off.
Worked Under Wave 2 KT and Steady State.
Handled Incidents and Closed the IM’s without SLA breach.
Created CR’s and Task’s for Customizing changes.
Created CR’s and Task’s for Adaptive changes and bug fixes.
Prepared MT’s and Taken care of Tasks till 998 status.
Prepared functional specification of the out puts and reports.
KLR Industries
Role : SAP CS Consultant
Project type : Implementation
Duration : June 2008 to June 2012.
Client Profile : KLR Industries has a Global Presence and is recognized in about 60 countries across the world. Our continues R & D has ensured a very long and efficient working life of our equipment and this truly has helped us with the strong brand name that we carry today.
KLR Industries also manufactures Drilling Accessories like DTH Hammers, Cluster Hammers, Rock Roller Bits and API Drill Rods.We are an ISO 9001:2015 certified company providing world class quality products and services that provides most affordable and reliable solution for drilling across the world.
Responsibilities :
Attending Requirement Gathering Sessions
Preparing BBP document.
Extensively Worked on Measuring Points & Measuring Documents.
List of Business Process solution Deployed
In - House Repair Process
Repair at Site Process (Field Services)
Credit Note and Debit Note Process.
Extensively Worked on Functional Location, Equipment Master Etc.
Good Working Knowledge on Refurbishment & Calibration Process.
Identifying Open Items and Preparing Issue Tracker List
Configured organization structure including sales organization, distribution channel, division, sales office, shipping point.
Configured all sales document types, number ranges, item categories, Delivery types and billing types.
Fortune Communications
Role : Marketing Executive
Department : Vodafone Sales
Duration : Sept 2005 to May 2008
Directly interacting with tele calling team and getting leads from them
Converting the leads into opportunity and sales.
Communicating with related customers and getting required documents.
Providing the documents to verification team for completing the required verification process
Delivering the required accessories to customer after approval from Vodafone.
