Highlights

• Seasoned SAP Concur Consultant with 7+ years of expertise in financial/accounts management.


• Specializing in providing technical support for Travel & Expense Management, conducting system analysis, resolving customer concerns, and ensuring high satisfaction levels.


• Proficient in configuring Concur functionality, mentoring team members, and staying updated on industry trends.

Skills

Primary Skills

Concur

Secondary Skills

SAP

Projects

Project 1 - IT Industry (33 months)

Roles and Responsibilities:






• Provide technical support and assistance to clients using SAP CONCUR solutions for travel and expense management.


•  Conduct system analysis and debugging to identify the root cause of the issue and recommend appropriate solutions or workarounds.


•  Resolve customer concerns using established procedures to meet their satisfaction levels.


• Investigate and resolve customer-reported issues, ranging from system errors to user interface challenges, ensuring customer satisfaction and minimal disruption to their workflow.


• Timely handoff (escalation) cases that require technical escalation to the development team.


• Helping the clients with the configuration of printed reports, emails, imaging issues, audit rules, workflows, and other Concur functionality.


•  Working on workflow, audit rules, imaging, emails, and printed report cases.


• Assisting clients to configure audit rules and workflows as per requirements.


•  Work on the general queue whenever there are no cases in our product group bin.


•  Coordinating and helping other junior and senior team members maintain quality up to standard and making sure they never miss Service Level Agreements (SLA).


• Well-developed skills in providing technical solutions based on planning, designing, deploying, and supporting networks, and troubleshooting complex problems in simple terms.


• Creating CRMC for any escalation cases and coordinating with the R&D team.


• Being ITO on weekends in cases of critical escalation.


• Creating KB articles if required for clients.


•  Stay informed about Concur product updates, enhancements, and industry trends to effectively support customers and provide valuable insights to internal teams.

Project 2 - IT Industry (25 months)

Roles and Responsibilities:






• Processing the expense claim for over 900 employees across Pan India in SAP/Concur pertaining to reimbursement of expenses.


• Scrutinise various documents to ensure expenses are approved as per company policy.


• Setting up audit rules as per policy standards and employee grades.


•  I am working on my Concur Administration profile.


• Manage the queries of stakeholders via emails or calls.


•  Maintaining SOPs as per business needs and policies.


• Managing requests and tickets that relate to SAP Concur.


• Creating a Concur ID is followed by a presentation to new members.


• Maintaining allowance templates as per audit rules set by the company.


• Working with the SAP Support Team with reference to query solving and implementing the new report.


•  Maintaining the Concur Reports Suite (Monthly Employee Expense Report and Provisional Reports)


• Monitoring with banks and assigning corporate cards to employees for international and local travel purposes.


•  Good understanding of credit card frauds and disputes.


• Blocking or unblocking corporate credit cards on bank portals.


•  Monitoring Corporate Credit Card Portal card swipe transactions made by employees.


• Working on BRC (import/export document)

Project 3 - IT Industry (26 months)

Roles and Responsibilities:






• Processing the expense claim for over 7,000 employees in SAP/Concur pertaining to reimbursement of expenses.


•  Quality check for the month.


•  Working on the QLS report


• Maintaining SLA as per the requirement.


• Auditing of work done as allocated to other team members.


• To check employee expense claims and ensure that they are in line with organisational policies.


•  Interacting with an onshore client for processing payments.


•  Scrutinise various documents to ensure expenses are approved as per company policy.


• Being efficient in the processing of each task within the AHT.


• Assist in the training and development of new processors for the team.


• Provide feedback to the supervisor regarding suggestions for process improvements and system issues.


• Preparing a monthly KPI report for every month.

Awards

• Trainee of Quarter
• Star Performer of the Week
• Spot Awards